During the course of your search for the best roof repair or replacement contractor, you will need to interview several contractor references. This important step can be time-consuming if every call takes longer than it should. Here are some of the questions you should ask when interviewing contractor references.
Was the Contractor on Time?
A punctual contractor indicates they value your time. In addition to arriving on time for installation day, a contractor should likewise be on time for meetings and phone calls. Responding to questions and warranty claims should likewise be done in a timely manner. You should also ask if the contractor finished the roofing work on within the specified time, and, if not, how they handled the delay.
Was the Job Done Within Budget?
Sometimes a roofing or siding replacement project may go over the budget when situations like unplanned structural repairs arise. A good roofing contractor should be able to provide accurate quotations and stick with that budget to completion. Don’t write off a contractor just because a project went a little bit over the budget, though; talk to other references, and see if they had the same experience. Follow-up question: ask the reference if they were informed of the budget changes and were given the opportunity to sign off on it.
Did the Contractor Offer to Cut Corners?
The ideal contractor should just stick to what was on the estimate. Don’t trust a contractor who cuts corners just to win a bid. Ask the reference if there were any cost-cutting measures that they only noticed after the installation was completed. In addition to compromising roofing performance, cutting corners may invalidate the roofing warranty.
Would You Hire Them Again?
The only way to have repeat customers is to provide quality service; therefore, you’re probably better off looking elsewhere if the contractor’s references aren’t happy with the service they received. Ask the reference if the contractor made reasonable effort to resolve the problem and whether they’re happy with the resolution.
Polar Builders Inc. is your leading provider of roofing and window installation services. Give us a call at (952) 679-8144, or fill out our contact form. We serve customers in Burnsville, MN, and surrounding areas.